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Refund policy

Returns & Refunds Policy

We want you to be happy with your parts. This policy explains how returns, refunds and cancellations work at The 80 Shop. Nothing in it limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.

Faulty, damaged or incorrect items
If a part arrives faulty, damaged, or isn't what you ordered, we'll put it right at no cost to you. Depending on the problem, we'll repair it, replace it or give you a refund, in line with the Consumer Guarantees Act.

  • Please email joel@the80shop.nz as soon as you notice the problem, ideally within 48 hours of delivery for freight damage. Include your order number and photos of the part and packaging.
  • Please don't fit or modify a part you believe is faulty or damaged, as this can make it harder to resolve.
  • We'll arrange and pay for the return freight of faulty, damaged or incorrect items.

Change of mind
Unfortunately, we can't accept change-of-mind returns, including if you ordered the wrong part for your vehicle.

Please check fitment before you order
Each product lists the vehicles, engines and years it suits, and the description notes anything to check first. It's your responsibility to confirm a part suits your vehicle before ordering. If you're unsure, email us before you order and we'll help where we can.

Cancellations

  • If you'd like to cancel, contact us as soon as possible. If we haven't yet placed your order with our supplier, we'll cancel it and refund you in full.
  • Most of our parts are made to order or dispatched directly from our suppliers. Once your order has been placed with the supplier or has shipped, it can't be cancelled, unless it's faulty or incorrect as above.

How refunds are paid
Approved refunds go back to your original payment method within 10 working days of approval, or of us receiving the returned item if a return is needed. Your bank may take a few extra days to process it.

How to start a return
Email joel@the80shop.nz with your order number, the part, the reason and photos. Please don't send anything back until we've replied. Many of our parts ship from different suppliers, so we'll give you the correct return address and instructions.